At Nerdvana Gaming we’re committed to safeguarding the privacy of our website visitors. The following policy outlines how we treat your personal information and the security measures which are in place. For further information, please also see our Data Protection Policy.
What information do we collect?
We may collect, store and use the following kinds of personal data:
- Information about your computer, your visits to and your use of this website.
- This includes your IP address, geographical location, browser type, referral source, the length of your visit and how many pages you viewed.
- We also collect information regarding your transactions with us through this website, including which products you purchased to how much you spent, which coupons you redeemed and which method of devliery you chose.
- Please note that we do not store Credit Card/Debit Card information.
- We also collect any information that you share with us, for the purpose of registering with us, including Title, Name, Email Address, Address and Telephone Numbers.
- This also includes information that you provide to us for the purpose of subscribing to our website services, email notifications and newsletters.
- Plus, any other information that you choose to send to us.
Using Your Personal Data
Third Party Websites
Sometimes we will share links to other websites, either on our social media or from our online store for example. Please be aware that we are not responsible for the privacy policies or practices of third party websites.
- Shipping Quotes
The best way to find out how much it costs to deliver to your location is to add a few products to your shopping basket and proceed to the checkout. From here you can enter your address and click the drop down box to see what shipping options are available to you. Each shipping option has a price and an approximate delivery time.
Some items are cheap to ship, while others are suprisingly expensive. Usually, this is due to the size and weight of your chosen products.
But if you are placing a large order, we recommend selecting the Courier options, as they offer great value (up to 30Kg in weight) and your delivery should arrive promptly while being trackable.
We will only charge what it costs us to ship an item. We will not make any profit on shipping costs. Although shipping costs are subject to change due to the postal services that we use.
A large number of shipping options are available and will be visible at checkout. The majority of orders over £150 will be delivered by Courier for a fixed fee, which we do recommend.
Although Royal Mail see Europe as one big lump regarding costs, couriers don’t. So at the moment we have Airmail and Surface Mail available with various courier options being added daily to the webstore. If our system doesn’t show you a courier quote for your address, please contact us and we will get you a quote.
Please note that any item over 2Kg not sent by courier will be split into 2 or more packages.
- Australia and New Zealand:
Any orders over £200 will be begin to take advantage of subsidised courier shipping. The subsidy grows the more you spend. Australia and New Zealand are very expensive to ship parcels to, but we will do our best to offer the best deal possible.
Airmail and Surface Mail options are available. However, be warned that 12 weeks is the quoted time for a parcel to reach you by the Surface option. Both include insurance. These services have a 2Kg weight limit. Again as per Europe, we are able to split the order into multiple parcels. Therefore if Surface/Airmail is chosen, please be aware that any single item over 2Kg may have been opened and spread between the packages.
- Rest Of The World:
For the rest of the world both Surface and Airmail options are available, with couriers being added all the time. If you know of any alternative shipping carriers that can give us great rates then please let us know!
If an order is sent Via Airmail, it may be seperated into multiple shipments as there is a 2kg weight limit, as well as size limits on our Airmail service. Please dont be alarmed if you receive a small package that only contains part of your order. You will be receiving the rest of your order in another package, or multiple packages. Airmail generally does not allow for parcels to be tracked unless you have specifically paid for a tracked service.
Aerosols cannot be sent by Air or surface shipping postage and can only be shipped by surface courier service where applicable when ordered. This is because of the air trapped within a pressurised container which has a tendency to explode due to the decreased air pressure at high altitudes.
- Shipping Times
When you place an order, the estimated dispatch time varies according to the stock status. “In Stock” items are usually dispatched within 48 hours, “Available” items can take between 3 and 9 working days to arrive from the supplier and ship out. This is an average and some special items may take longer. We aim to get the orders packaged and out of the door as soon as possible. But at busy times and after public holidays, there can be a small backlog. Also bear in mind the delivery method selected does not impact the processing-packing-dispatch process. It is simply how quickly your order will be delivered from our warehouse.